How Wallet Records Enter Our Policy
Our Privacy Policy covers data created when you open an account, confirm your phone number, sign in, contact support or request a wallet transaction. A DANA, OVO, GoPay or QRIS reference can be retained with the amount, status and time needed to reconcile your account; bank
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transfer and virtual account records may include the receiving rail and reference code. We use these details to match a request to your account, investigate a stalled status and meet applicable legal duties. We do not ask for a payment password through a support message. Access
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or eligibility depends on local law, and where local law permits, you can ask us to explain, correct or remove eligible account data through the contact route in this page.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.